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Smooth video plackback filetype?
Uploaded a mov animation and its not as smooth as my export. What's the preferred file type here?
Mia3dX said:Uploaded a mov animation and its not as smooth as my export. What's the preferred file type here?

Hey there, I've located your post in our admin and compared to the updated blog post as well; and playback looks good at present. 

How was it prior? Any of the major supported file types and codecs should play nice. 

Can you please let us know what steps you took to 'fix' your upload, that can be of help to troubleshoot any future occurrences, thanks!

I think its just the .mov container possibly from my lack of expertise. So just exporting as mp4 works. Both video file's codecs are exactly the same except for the audio stream. Maybe you can test for .mov files specifically on your end to verify its not just me ;) Thank you for addressing the issue. I'm good to go.


Mov container (choppy when uploaded)
Codec: H264 - MPEG-4 AVC (part 10) (avc1)
Color primaries: ITU-R BT.709
Color space: ITU-R BT.709 Range
Frame rate: 48
Codec: DVD LPCM Audio (lpcm)
Sample rate: 48000 Hz
Bits per sample: 16



MP4 container (much better upload)
Codec: H264 - MPEG-4 AVC (part 10) (avc1)
Color primaries: ITU-R BT.709
Color space: ITU-R BT.709 Range
Frame rate: 48
Codec: MPEG AAC Audio (mp4a)
Sample rate: 48000 Hz
Bits per sample: 32

 Is there a size limit,...I've tried an appropriate MPEG4 file several times and it never gets loaded/converted on the site correctly?
GailenM said: Is there a size limit,...I've tried an appropriate MPEG4 file several times and it never gets loaded/converted on the site correctly?

Hey there, the upload video limit should be 100 MB. If you experienced a successful upload of the video and the post itself not loading, it may indeed been an encoding issue.

If you have a specific post for us to look into, please let us know, thanks!